Richmond Hill Hotel - Richmond-Upon-Thames

Location

The hotel room was very small and there was a lot of noise from the corridor due to the way the room was set up - room 388. The breakfast prices were misleading.

Location

unfortunately evacuated by fire alarm in the middle of the night.Which turned out to be a false Alarm No free access to Internet from your bedroom

Location

Did not enjoy stay perhaps it was the constant drone of the industrial exhaust outside the window ,or the indignation of having to go to the bar to access "free " internet, which even then was limited service.All the hotel competitors nearby offer better value

Location

The hotel entrance is well decorated and welcoming, however the rest of the Hotel is tired and could do with upgrade.The room I occupied carpet looked dirty wall coverings faded,Room staff did not pay attention to replacing beverages .

The location across from the park was beautiful. The bed was extremely comfortable, but the room was a little on the small side. Very clean & nicely decorated

Location for Richmond Park, Comfortable rooms, swimming pool, easy access to London, friendly staff

Nothing

The staff - always helpful - always smiling - always courteous above all efficient. One member of staff was able to deal with several duties at the same time ie multi- tasking! Phone/ customer facing/and delivery! Modernisation programme ongoing and is progressing well with the new grey theme decor bringing the hotel fashionably up to date. Well done.

Room we were given extremely tight - no real storage for bags/suitcases - bed barely 4ft 6in in width.

Reception staff and the breakfasts Lovely to walk onto the Park and the Hill Good train serviice to London - better than say Earls Court (though either a taxi ride was needed or time allowed for a 30 minute walk!)

Car parking was packed - good for the hotel's business but not so good for us! Our bedroom was disturbingly small for a 'smart' 4 * hotel - no drawers for clothes and little spacce to 'hide' your luggage and it was either too hot or too cold

Efficient, friendly staff at both reception and in the restaurant. Food was well presented and tasted very nice.

Room on fifth floor took some finding as the lift only goes to fourth floor.

The room was warm and comfortable, if slightly small. The view from the front seemed picturesque, although my room overlooked an unsightly car park.

Refreshments in room were below par for a 4* hotel. Teabags and Nescafé. No bottled water, herbal teas, minibar etc. The same applied to bathroom toiletries. The selection was almost mon existent and even the spare toilet roll was already half used. The balcony door did not close securely resulting in a terrible draught and a slightly nervous stay. Breakfast was extremely overpriced at £17.00 for a self service buffet in addition to £100 per night for the room. Limited selection of fresh fruit, juices and nothing cooked to order. Free wifi was unreliable, connection otherwise £12.95 for 24 hours. Again, another addition to the bill.

Right place, professional and right for Richmond.

We thought that the bedrooms were very cramped, particularily the bathroom where the toilet roll holder prevented comfortable use of the toilet. The additional charge for breakfast was stretching things a tad!

The staff were efficient,friendly and always willing to help My experience was overall very good.I Would definately stay at the Richmond Hill again in the future.

Excellent location near to Richmond Park, River and lots of small restaurants in Richmond. The leisure facilities in Cedars are also excellent.

The restaurant in the hotel was a real disappointment. The food was good, but the staff really let it down. Fine for breakfast, but dinner was disappointing.

all round pleasent experience, the spa is superb ans staff really helpful

quite a confusing layout with a bit of a trek to find certain rooms

the staff were very freindly and helpful

A little busy and noisy at breakfast